Terms of Service

Last updated: 10 October 2026 (previous version: 29 July 2026)

These Terms of Service (the “Terms”) govern access to and use of the SwyftSite service (the “Service”) operated by VBCREATION PTE. LTD. (“VBCreation”, “we”, “us”). By creating an account or using the Service, you (“the Customer”) agree to these Terms. The conditions of the sale itself — pricing, go-live time, termination, withdrawal — are set out in our Terms of Sale, which supplement these Terms.

Contents

• 1. Publisher
• 2. Service description
• 3. Access and account creation
• 4. Pricing and billing
• 5. Customer rights and obligations
• 6. Publisher rights and obligations
• 7. Intellectual property
• 8. Limitation of liability
• 9. Termination
• 10. Governing law and jurisdiction
• 11. Language
• 12. Contact

1. Publisher

The Service is published by VBCREATION PTE. LTD., a private company limited by shares incorporated in Singapore (UEN 202620906D), registered office at 160 Robinson Road #14-04, Singapore Business Federation Center, Singapore 068914.

Director and sole shareholder: Christophe Jean-Jacques Champion. Editor-in-chief: VBCREATION PTE. LTD., represented by Christophe Jean-Jacques Champion. Full publisher details are set out in our Legal notice.

2. Service description

SwyftSite is a subscription for the redesign and ongoing management of a business website: the service is performed by VBCreation on behalf of the Customer, who does not build their own site. Depending on the plan subscribed, it comprises:

• the redesign of the Customer's website, designed from scratch by us using the information, content and brand assets they provide;
• publication of the redesigned site, carrying over the Customer's existing domain name, and its hosting for the whole subscription term;
• ongoing management of the site — technical updates, fixes and content changes requested by the Customer — together with support by email;
• access to an online customer area (the “dashboard”) where the Customer can follow the progress of their redesign, submit change requests, view their invoices and manage their subscription. These Terms govern access to that area; the conditions of sale are set out in the Terms of Sale.

The functional scope of each plan and any optional features are described on the public pricing page and within the Customer's dashboard at the time of subscription.

The Service does not include a self-service site builder, nor any module allowing the Customer to send commercial email campaigns. The tools VBCreation uses internally to identify and contact prospects are not part of the Service and are not made available to the Customer in any form.

The Service is intended exclusively for business customers (B2B) acting in the course of their professional activity. It is not intended for consumers within the meaning of EU or UK consumer protection law.

3. Access and account creation

Use of the Service requires the creation of an account. The Customer warrants that the information provided at sign-up is accurate, up-to-date and relates to a legitimate business entity, and undertakes to keep it current throughout the term of the subscription.

Account credentials are personal and confidential. The Customer is responsible for any action carried out through their account and must notify us without delay of any suspected unauthorised use. We may refuse, suspend or close any account that does not comply with these Terms or with applicable law.

4. Pricing and billing

Prices appear on the public pricing page and in the customer area before ordering. They exclude tax. VBCreation, established in Singapore, does not charge VAT or GST to Customers established outside Singapore. A business Customer established in the EU or the United Kingdom accounts for the tax due in their country under the reverse charge mechanism. No VAT amount is charged by VBCreation in this context. Prices, the applicable currency and adjustment arrangements are specified in clause 5 of the Terms of Sale.

Payment is processed by third-party payment service providers. Card details and payment instruments are handled directly by these providers and are not stored on our servers. The list of payment processors, the categories of personal data they process on our behalf and the applicable legal bases are detailed in our Privacy notice, accessible from the footer.

Subscriptions are billed monthly and renew automatically unless cancelled under the Terms of Sale. The Customer may choose the 12-month commitment offered at checkout; the absence of a minimum commitment does not waive the set-up fee. A site purchase is paid for in one payment. When a subscriber purchases their site, charges stop at the end of the month already paid for and clauses 6, 12 and 13 of the Terms of Sale apply, including replacement of the commitment and temporary hosting. Invoices are issued electronically and made available in the customer area. Failure to pay an amount due may lead to suspension of the Service under the Terms of Sale.

5. Customer rights and obligations

The Customer undertakes to:

• use the Service in good faith, for lawful business purposes, and in compliance with all applicable laws, including data protection, e-commerce, anti-spam, intellectual property and consumer protection laws;
• hold all necessary rights and consents in respect of the content, text, photographs, logos and personal data they provide to us or ask us to publish on their site;
• warrant the accuracy of the information published on their site, in particular the legal and regulatory statements specific to their activity, and refrain from requesting the publication of misleading content;
• not attempt to circumvent the Service's security, scrape it abusively, reverse-engineer it (except as permitted by mandatory law), or use it to host or distribute content that is unlawful, infringing, defamatory or harmful;
• be solely responsible for the content published on their site at their request.

6. Publisher rights and obligations

We undertake to:

• provide the Service with reasonable care and skill, on a commercially reasonable best-efforts basis;
• maintain industry-standard technical and organisational measures to protect Customer data, as further described in our Privacy notice;
• give reasonable advance notice of any planned material change to the Service or to these Terms.

We may evolve the Service, deprecate features and apply security or compliance updates without prior notice when needed to protect the integrity, availability or lawfulness of the Service.

7. Intellectual property

The Service, including its software, design, the “SwyftSite” trademark and the “SwyftSite by VBCreation” wordmark, remains the exclusive property of VBCREATION PTE. LTD. or its licensors. Subject to compliance with these Terms and to payment of the applicable fees, we grant the Customer a non-exclusive, non-transferable, non-sublicensable right to use the Service for the duration of the subscription, for the Customer's internal business purposes.

The Customer retains all rights in the content they upload to the Service. The Customer grants us the limited licence required to host, display, transmit and process such content for the sole purpose of operating the Service.

8. Limitation of liability

To the maximum extent permitted by applicable law, our aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, shall not exceed the amounts paid by the Customer to VBCREATION PTE. LTD. for the Service during the twelve (12) months preceding the event giving rise to the claim.

We shall not be liable for indirect or consequential loss, loss of profits, loss of revenue, loss of goodwill, loss of business opportunity, loss of data or interruption of activity. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable mandatory law (in particular for fraud, wilful misconduct, or death or personal injury caused by negligence).

9. Termination

The Customer may terminate their subscription at any time from the dashboard, with effect at the end of the then-current paid period. We may suspend or terminate the Service in case of (i) material breach of these Terms not remedied within fifteen (15) days after written notice, (ii) failure to pay a due amount, (iii) use of the Service in a way that creates a legal, security or reputational risk for VBCREATION PTE. LTD. or other customers, or (iv) court order or instruction from a competent authority.

On termination, access to the Service is closed. Customer data is handled in accordance with the retention rules set out in our Privacy notice.

10. Governing law and jurisdiction

These Terms are governed by Singapore law, without prejudice to the mandatory provisions of UK consumer protection law, EU consumer protection law and applicable data protection law (UK GDPR, EU GDPR, PDPA).

Any dispute arising out of or in connection with these Terms shall first be subject to an attempt at amicable resolution by writing to contact@vbcreation.io. Failing settlement, the dispute shall be brought before the courts of Singapore, without prejudice to any mandatory rules of jurisdiction protecting business customers established in the United Kingdom or the European Union.

11. Language

These Terms are published in English and may be translated into other languages for the reader's convenience. In case of any conflict or inconsistency between language versions, the English version shall prevail.

12. Contact

For any question relating to these Terms:

General enquiries: contact@vbcreation.io
Data protection (DPO): dpo@vbcreation.io
Post: VBCREATION PTE. LTD. — 160 Robinson Road #14-04, Singapore Business Federation Center, Singapore 068914

SwyftSite by VBCreation — VBCREATION PTE. LTD. — UEN 202620906D